Choose an eligible item
Open My orders, select your order and choose Return / replace beside the delivered item. The item’s return window starts from its recorded delivery time.
Submit your request
Choose the quantity, reason and request type. Your request is reviewed before a return or replacement is arranged.
Follow progress
Updates appear in Returns & replacements in your account. Contact customer care for questions about an existing request.
Refunds
Approved refunds are recorded against the original order once processed. Return approval alone does not confirm that a refund has been issued.